We're Here For You

Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However, please contact us if you have lost an item, and we can arrange a paid by the customer trip to return it to you if we have found it.

Alcohol consumption or possession is not permitted by anyone in the vehicle if any of the passengers are under 21 years of age. Illegal drug consumption or possession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.

Your airline, flight number, flight time and the city where you are coming from, for example, "American Airlines Flight #1020 Arriving @ 5:25 PM from Chicago." This information is required for arriving flights and recommended for departing flights.

Request to be picked up and dropped off at a specific street address, such as 123 Maple St., or a specific area, such as HOU—Houston William P. Hobby Airport. You can see the cities that we serve here.

One-way & roundtrips involving airports. One-way & roundtrip trips not involving airports. Hourly service. NOTE: If you return to your origin within a short time of being dropped off at your destination and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.

You can get picked up anytime. We operate 24/7.

We strongly recommend that you book at least 48 hours in advance.

In general, the number of people designated in the vehicle description can fit. For example, up to 3 people can fit in sedans. HOWEVER, if there is a large amount of luggage, fewer passengers may be able to fit. There is no additional per person charge.

Luxury sedans, suburbans, passenger vans, stretch limousines, SUV stretch limousines, passenger buses, and shuttle buses.

Yes! We can gladly place a courtesy call or text to remind you of your reservation the day before your pickup. Our system sends you several emails to you to remind you about your pickup with us.

Customer accounts are NOT required to do business with us.

We will send you an invoice via Square or Paypal (depending on which one you choose). We accept MasterCard, Visa, American Express, Discover, and PayPal. You can pay the invoice directly from the email where you receive the invoice.

If you contact us to cancel more than 24 hours in advance, you will be refunded any amount paid. If you contact us to cancel less than 24 hours in advance, we reserve the right to give you NO REFUND. However, please contact us, as we might be willing to give a partial refund in certain situations.

You may be required to pay a waiting fee in order to receive service if you are (A) more than thirty (30) minutes late for your pickup from an airport or (B) more than fifteen (15) minutes late for your pickup from any other location. The hourly waiting fee is $60 for luxury sedans, $80 for SUVs, and $100 for 10-passenger limos per hour or fraction thereof. If you are more than SIXTY (60) MINUTES LATE for your pickup, this is considered a NO-SHOW, and we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us, as we might be willing to give a partial refund in certain situations.

Here are our policies & fees for extra stops: i. "Hourly" itineraries include unlimited unplanned extra stops within the booked time period, free of charge. The driver is considered to be "on-call.". ii. For all other itinerary types, including one-way and round-trip itineraries: a. Extra stops that you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are included in the rate quote that you receive from us. b. Extra stops that you do not specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops: 1. The driver reserves the right to decline to make the extra stop. 2. The driver reserves the right to charge an extra fee for the extra stop. 3. The fee for the extra stop is due at the time the extra stop is requested. 4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity. 5. The fee is left to the discretion of the driver but is generally as follows, per half-hour period or portion thereof, spent making the unplanned extra stop: $25 (for luxury sedans or luxury SUVs) or $50 (for any other vehicle).

Yes, highway tolls fees are already included in the price you are quoted but not airport parking fees.

A 20% service charge is required. This will cover the fuel fee and standard gratuity.

Use the Request a Quote   form to find out. A 10% web-only discount is available if you request a price quote using our website but is not available if you simply make a reservation on the phone.

Our rates typically consist of the base rate plus a 20% service charge, which covers the fuel fee as well as the standard gratuity. Depending on the specific type of service you require, we may also offer applicable discounts. Please note that additional fees may apply for extra stops, airport-related services such as meet and greet, and any airport fees associated with pickups. If you have any question please do so using our Contact Form .